Return and Refund Policy

At NUTRELICA, we want you to feel confident in every purchase. If you are not completely satisfied with your order, please contact us and we will do our best to make it right.

Returns & Refunds

Due to the nature of our products, we generally do not accept returns of opened or used dietary supplements for safety and quality reasons.

We may accept a return or provide a refund for eligible products if:

• The product arrived damaged or defective.
• You received the wrong product.
• Your order was incorrect or incomplete.
• You are otherwise dissatisfied with your purchase and contact us within 30 days of delivery.

For unopened products, we may request that the item be returned before a refund is issued. Returned products must be in their original, unopened condition.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at info@nutrelica.com.

Please include your order number and, when applicable, photos of the product and packaging. We will review your request and, if approved, provide a replacement or refund at no additional cost to you.

Refunds

Once your refund request is approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error on our part, such as shipping the wrong product or sending a damaged item.

Order Cancellations

We process orders as quickly as possible. If you need to cancel or modify an order, please contact us as soon as possible after placing your order.

We cannot guarantee that a cancellation will be possible once an order has been processed or shipped.

Subscription Orders

If you have an active subscription, you may cancel or modify future shipments through your account before the next order is processed.

Cancellation of a subscription does not automatically cancel an order that has already been processed or shipped.

Refund Exceptions

We may deny a refund request when:

• The product was opened or used, except where the product is defective or damaged.
• More than 30 days have passed since delivery.
• The product was damaged after delivery due to improper storage, handling, or use.
• The order was placed through an unauthorized seller or third-party marketplace.

Nothing in this Refund Policy limits, waives, or excludes any rights or remedies that cannot legally be excluded under applicable federal or state law.

Contact Us

If you have any questions about a return or refund, please contact us at info@nutrelica.com.