Shipping Policy

At NUTRELICA, we work to process and ship your order as quickly as possible. Please review the information below for details about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders are not processed or shipped on weekends or U.S. federal holidays. During periods of high order volume, promotions, or holidays, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping within the United States

We currently ship orders to addresses within the United States.

Available shipping methods and estimated delivery times will be displayed at checkout.

Unless otherwise stated at checkout, estimated delivery times begin once your order has been shipped and do not include order processing time.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high shipping volumes, or circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or free shipping on qualifying orders. Any applicable shipping requirements will be clearly stated at checkout or in the relevant promotion.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

If your tracking information has not updated for several business days, please contact us at info@nutrelica.com and we will be happy to assist you.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is accurate and complete before submitting your order.

If you realize that you entered an incorrect shipping address, contact us as soon as possible. We will do our best to update the address before the order is processed, but we cannot guarantee that changes will be possible after an order has been processed or shipped.

Nutrelica is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost, Stolen, or Delivered Packages

Once an order has been marked as delivered by the shipping carrier, Nutrelica is generally not responsible for packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, and the delivery location, and contacting the carrier directly.

If you believe your package was lost in transit, please contact us at info@nutrelica.com with your order number and tracking information so we can help investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us within 30 days of delivery at info@nutrelica.com.

Please provide your order number and photos of the damaged product and packaging. We will review the issue and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.

Shipping Delays

While we do our best to ensure timely delivery, Nutrelica cannot guarantee carrier delivery dates.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, customs-related delays, or other unforeseen events.

If a significant delay occurs, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about shipping or your order, please contact us at info@nutrelica.com.